Exactly. What business survives without customers?
i just dont see how having a meeting to say "its out of our control, ask langtree" is going to help? Why dont the fans who are so desperate to know how every aspect of the build is going, just ask Langtree?
That's a daft thing to say to be honest.
It is perfectly natural for fans to be concerned when - yet again - the club make a public statement concerning the new stadium only for it to silently pass by without fulfilment. It is the without comment bit which undermines the credibility of the club.
If nothings been announced by 16th March we'll raise an army and storm the battlements ok???
Those vagabonds who have organised the funding for a brand new stadium for the Saints and in some cases put in £100,000s of their own cash to keep the club afloat need stringing up for their dispicable lack of customer care and not announcing something as important as a 3d supporter viewing
To be fair, if they've announced meetings for February and not provided them for whatever reason, all it takes is a statement saying that they aren't happening for whatever reason. Not saying anything just invites speculation and annoys people, it puts the club in a bad light.
The club seems to veer between telling us everything to telling us nothing. Do the club still employ a media manager? I know they've thrown a bit of a strop against websites (but don't know the full details), but that doesn't mean that they should stop telling the fans anything. How long does it take to knock up a statement saying that the scheduled meetings have been cancelled due to unexpected delays in the tendering process (or whatever the reason is)?
If nothings been announced by 16th March we'll raise an army and storm the battlements ok???
Those vagabonds who have organised the funding for a brand new stadium for the Saints and in some cases put in £100,000s of their own cash to keep the club afloat need stringing up for their despicable lack of customer care and not announcing something as important as a 3d supporter viewing
Sadfish,
I admire your 100% always unquestionable loyalty and support to the St Helens RLFC Board and Club, but sometimes people do have to ask questions, it is not intended as an attack as some "loyalists" here seem to always think it is.
This time many posters seem clearly to want answers why announced dates for February have not been met, it is just a simple question.
This matter has nothing to do with Langtree as one poster felt it should be addressed to. The problem is the communications/public relations The Club seem to operate and as one poster has now set out supporters and interested parties even deeming to ask questions or make comments on websites. It is 2010 and this is the world we live in, the Club should not be afraid or concerned that supporters and towns people show interest, this case why meetings announced for February have and are not taking place, it is just being frivolous the comment about the meetings just a simple 3D viewing.
As people have said it is 2010 etc. so it took me about 10 seconds to find the media manager's contact details http://www.saintsrlfc.com/clubinfo/71 so all those who seem so keen to know, why dont you ring or e-mail him?
As people have said it is 2010 etc. so it took me about 10 seconds to find the media manager's contact details http://www.saintsrlfc.com/clubinfo/71 so all those who seem so keen to know, why dont you ring or e-mail him?
I don't think fans should have to contact the club over this. The club announced fans forums for February and these haven't happened. It's surely good customer service to issue a statement about why these haven't happened rather than expecting people to contact them to find out?
I get the impression that the club takes it's fans for granted over issues like this (as do most sport clubs). They know that the majority will keep coming back for more regardless of how they are treated. They know that fans will still buy clothing despite it being late, or poor quality. Had Burtons treated it's customers like the club did over the heritage shirts then they'd have lost a hell of a lot of money as people cancelled their orders, Saints fans didn't, despite being promised delivery on a number of occasions. They know that when the fans forums eventually happen most fans will still turn up to them, they know that when the new stadium is built, despite treating the fans like mushrooms over it's development they'll still turn up and buy tickets.
This situation seems to reflect that the club appears to have taken it's eyes off the ball in regard to fan communication. Most people don't want a statement every week saying 'There is no news as yet', they also don't want minute details of every line of the contract and who is doing what and when. What they do want is an explanation as to why announced meetings have been quietly ignored, with no news from the club. Perhaps they were over optimistic when originally announcing them, however if that is the case, then it doesn't excuse them not issuing an explanation as to why they made statements that have turned out to be untrue.
I don't think fans should have to contact the club over this. The club announced fans forums for February and these haven't happened. It's surely good customer service to issue a statement about why these haven't happened rather than expecting people to contact them to find out?
I get the impression that the club takes it's fans for granted over issues like this (as do most sport clubs). They know that the majority will keep coming back for more regardless of how they are treated. They know that fans will still buy clothing despite it being late, or poor quality. Had Burtons treated it's customers like the club did over the heritage shirts then they'd have lost a hell of a lot of money as people cancelled their orders, Saints fans didn't, despite being promised delivery on a number of occasions. They know that when the fans forums eventually happen most fans will still turn up to them, they know that when the new stadium is built, despite treating the fans like mushrooms over it's development they'll still turn up and buy tickets.
This situation seems to reflect that the club appears to have taken it's eyes off the ball in regard to fan communication. Most people don't want a statement every week saying 'There is no news as yet', they also don't want minute details of every line of the contract and who is doing what and when. What they do want is an explanation as to why announced meetings have been quietly ignored, with no news from the club. Perhaps they were over optimistic when originally announcing them, however if that is the case, then it doesn't excuse them not issuing an explanation as to why they made statements that have turned out to be untrue.
I think you are right, maybe the directors would like to enlighten us?????
One of the good things that has happened at Wigan since Ian Lenagan took over is that he has had regular fans forums (all sellouts), whereby fans can ask their questions.
The fans don't always get the answers they would like (i.e no more new players coming in) but it is a great chance to hear the way the club is progressing.
It doesn't take a genius to know what the majority of questions are going to be.
I would imagine when the time is right Saints will do something similar, but I agree with BL that it is poor management to make no statement at all. Even it is something as simple as "plans for the meeting are at an (chose the correct adjective)" stage" and an announcement will be made at the appropriate time.
Saying nothing is inviting criticism.
Last edited by Rogues Gallery on Thu Feb 25, 2010 10:29 pm, edited 1 time in total.
I don't think fans should have to contact the club over this. The club announced fans forums for February and these haven't happened. It's surely good customer service to issue a statement about why these haven't happened rather than expecting people to contact them to find out?
I get the impression that the club takes it's fans for granted over issues like this (as do most sport clubs). They know that the majority will keep coming back for more regardless of how they are treated. They know that fans will still buy clothing despite it being late, or poor quality. Had Burtons treated it's customers like the club did over the heritage shirts then they'd have lost a hell of a lot of money as people cancelled their orders, Saints fans didn't, despite being promised delivery on a number of occasions. They know that when the fans forums eventually happen most fans will still turn up to them, they know that when the new stadium is built, despite treating the fans like mushrooms over it's development they'll still turn up and buy tickets.
This situation seems to reflect that the club appears to have taken it's eyes off the ball in regard to fan communication. Most people don't want a statement every week saying 'There is no news as yet', they also don't want minute details of every line of the contract and who is doing what and when. What they do want is an explanation as to why announced meetings have been quietly ignored, with no news from the club. Perhaps they were over optimistic when originally announcing them, however if that is the case, then it doesn't excuse them not issuing an explanation as to why they made statements that have turned out to be untrue.
Completely agree with you Billinge Lump, it has never been a case of knocking the club but just wondering the reason they handle themselves at times.
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