Customer service : Thu Jan 03, 2013 2:26 pm
What happened to it?I am sick of large companies being uncontactable, except via pointless and misnamed "customer services" ''phone lines / email.
I am sick how they treat you as a cash cow and when they cock up they don't want to know.
What annoys you and which companies?
Tesco annoy me on many levels - not least the fact they have often tried to overcharge me. Today I had a good one. I was due 3p change. I thought I'd wait for it but there was not 3p in change in the till. So the guy went to the next till - none. Asked a colleague - none. By now despite the embarrassment, I had decided to stick it out. He rattled in his till and found 2p, offered it me and said "sorry it's 1p short." Now, recalling days of yore when if an independent shopkeeper didn't have the correct change they'd give you more as they valued your custom, I just said "well give me 5p then!" He did. A small, insignificant victory for decency but it cheered me up!