Curry's : Tue Dec 04, 2012 2:15 pm  

Anyone had any bad experiences of Curry's (or DSG generally) customer service?

I am living through one of their customer service experiences at the moment. Words fail me. Judging by the internet my experience seems far from rare.

Re: Curry's : Tue Dec 04, 2012 3:24 pm  

Currys and Comet are/were both awful in terms of customer service as well as over priced, best to use the stores to view the products (if it's something you need to view beforehand) then order it cheaper online. You'd have likely got better customer service too.

Re: Curry's : Tue Dec 04, 2012 3:35 pm  

Gronk! wrote:

Currys and Comet are/were both awful in terms of customer service as well as over priced, best to use the stores to view the products (if it's something you need to view beforehand) then order it cheaper online. You'd have likely got better customer service too.

You'll find that a lot of the internet retailers have poor customer service at times too. The reason why you hear a lot about it from Comet/Currys is because they have a larger customer base. Personally, I'd never buy from amazon or Argos. I've had horrible experiences with them.

Re: Curry's : Tue Dec 04, 2012 4:37 pm  

I get almost everything from Amazon, and have never had any problems with them. When my Kindle failed, they even sent the replacement out without waiting for the faulty one back.

The concerns I would have with Argos, Comet and Currys would be how long they will be in business to honour your guarantee.

Re: Curry's : Tue Dec 04, 2012 4:37 pm  

Same group I believe, but I had a great experience in PC World yesterday, a young girl asked me what I wanted, spent half an hour locating the item from other branches, was polite and smiley all the way through. She even whispered to me that I could get an extended warranty cheaper elswhere as theirs was expensive and more get outs clauses than a Lib Dem election pledge.

Re: Curry's : Tue Dec 04, 2012 7:42 pm  

Sounds obvious when you think about it, but I have not yet had a bad experience using any of the "official" businesses that trade on eBay when purchasing a range of small white goods, have never bought a fridge or anything but I am considering buying a three piece suite this way after xmas.

The reason is very simple - eBay traders value and jealously guard their feedback scores, if you have a problem and tell them first then they tend to do anything they can to stop you giving them bad feedback.

Choose your trader well, choose a UK one with plenty of feedback and an official eBay creditation and you won't go far wrong.

Re: Curry's : Tue Dec 04, 2012 8:59 pm  

Every retailer has their horror stories.
I've returned lots of thing to Argos, Currys and Comet in the last few months and all have been fairly reasonable.

I get the feeling Dally puts peoples backs up, be nice to them and you get a lot further.

Re: Curry's : Tue Dec 04, 2012 9:01 pm  

rover49 wrote:

Same group I believe, but I had a great experience in PC World yesterday, a young girl asked me what I wanted, spent half an hour locating the item from other branches, was polite and smiley all the way through. She even whispered to me that I could get an extended warranty cheaper elswhere as theirs was expensive and more get outs clauses than a Lib Dem election pledge.

6 year rule.
no one needs extended warranty.

[Wanderer]

Re: Curry's : Tue Dec 04, 2012 9:05 pm  

I deeply regretted letting my laptop disappear for over 2 weeks in the Knowhow set-up having been told in the store it would be 4 or 5 days maximum. I only got any 'status' information by regularly telephoning and in truth I got a different story each time.

Re: Curry's : Tue Dec 04, 2012 10:45 pm  

CORNISH wrote:

6 year rule.
no one needs extended warranty.

I suggest you take a closer look at this "six year rule". It is not, never was and never will be the same as an extended warranty