Mintball wrote:
Oh, I love this one!
We had something similar happen some years ago. They then told us that we should have been telling them when we went to Furrin Land.
We said they'd never told us we had to tell them.
They said that they couldn't send out letter because those letter might have been intercepted.
You could not make it.
We are no longer with the Halifax. We moved to the Nationwide (a mutual) where our mortgage is.
This also happened to us two years ago in France - over a £2 transaction! Not only did they stop the card, when we rang up to find out why they wouldn't tell us! We were very worried that someone had cleaned out our account, just what you want when you're a 1000 miles from home. When we finally sorted it because my son went around to our house we discovered the reason we were relieved the account was in credit but pretty annoyed over the reason.
I wrote to complain, but got not response. My wife had earlier written to complain about poor service in the branch and go no response.
We switched to the Halifax. Our bank at the time? The one that's currently advertising how friendly and local and cosy it is the Yorkshire - I'd been with since it was the Yorkshire Penny Bank. They finally responded after about three months when they noticed no activity in our current account! However, if the Co-op open a branch near us or take over a Lloyds branch near us I'm seriously thinking of switching again.