Re: Customer service : Thu Jan 03, 2013 7:34 pm  

Just about everything I've ever ordered either from Amazon or EBay has come through the Royal Mail and ive never had a problem. Especially with Amazon, on most occasions the free delivery option gets to my house within a day or 2 of ordering.

Re: Customer service : Thu Jan 03, 2013 10:16 pm  

As someone who deals with both couriers and RM on a daily basis I'd say RM were streets ahead of any of the competition for both delivery and collection.

Re: Customer service : Fri Jan 04, 2013 9:44 am  

I must admit that I am very impressed with DPD - they seem to be a shining beacon in the frankly terrible courier industry.

Even just small things like a text when the driver is an hour away and the option to defer delivery to another time - it's not difficult but it's a bloody nice touch.

Re: Customer service : Fri Jan 04, 2013 9:53 am  

Postal deliveries are usually ok, if we are out they leave a card to say a parcel had been left at a neighbours or taken back to the sorting office, but we did have an odd one just before christmas when we were left a card to say that it had been left with the neighbour (we have only the one) but when we knocked they new nothing about it. We chased it up with the courier and was told it was delivered by a sub contractor and to ring them direct. They said they had definately left it next door, but no one could find it. About an hour later we got a call from the sub contractor (local car owner doing a bit on side) to say that it was in fact his daughter who had dropped it off and put it in the 'green bin', luckily enough the bins had not been emptied and my wifes new boots were found safe in 'next doors' bin.

Re: Customer service : Fri Jan 04, 2013 10:18 am  

Dally wrote:

…- not least the fact they have often tried to overcharge me.…

I note you say "often" … why not take your custom elsewhere?

Re: Customer service : Fri Jan 04, 2013 11:48 am  

Dally wrote:

Tesco annoy me on many levels - not least the fact they have often tried to overcharge me.
Today I had a good one. I was due 3p change. I thought I'd wait for it but there was not 3p in change in the till. So the guy went to the next till - none. Asked a colleague - none. By now despite the embarrassment, I had decided to stick it out. He rattled in his till and found 2p, offered it me and said "sorry it's 1p short." Now, recalling days of yore when if an independent shopkeeper didn't have the correct change they'd give you more as they valued your custom, I just said "well give me 5p then!" He did. A small, insignificant victory for decency but it cheered me up!

You do know that it is YOUR responsibility to tender the correct amount and that stores are under no obligation to provide change, don't you?

Re: Customer service : Fri Jan 04, 2013 1:00 pm  

Big Graeme wrote:

You do know that it is YOUR responsibility to tender the correct amount and that stores are under no obligation to provide change, don't you?

I'm a Labour supporting Catholic - I don't do personal responsibility.

Re: Customer service : Fri Jan 04, 2013 4:16 pm  

Dally wrote:

I'm a Labour supporting Catholic - I don't do personal responsibility.

Or comedy by the looks of it.

Re: Customer service : Fri Jan 04, 2013 4:18 pm  

rover49 wrote:

Postal deliveries are usually ok, if we are out they leave a card to say a parcel had been left at a neighbours or taken back to the sorting office, but we did have an odd one just before christmas when we were left a card to say that it had been left with the neighbour (we have only the one) but when we knocked they new nothing about it. We chased it up with the courier and was told it was delivered by a sub contractor and to ring them direct. They said they had definately left it next door, but no one could find it. About an hour later we got a call from the sub contractor (local car owner doing a bit on side) to say that it was in fact his daughter who had dropped it off and put it in the 'green bin', luckily enough the bins had not been emptied and my wifes new boots were found safe in 'next doors' bin.

Thats another thing that I take into consideration when posting out stuff to customers who live anywhere in the UK - if they are not in when the delivery is attempted then what happens ?

At least with the Post Office you have a good chance that they won't be too far away from their local sorting office which is normally where the parcel is returned to, my sorting office is about 1 mile away. If its a courier then their collection office might not even be in your town or city, in Leeds for instance I've had to collect parcels addressed to me from City Link across the other side of the city, if I didn't live in Leeds then christ knows how far I'd have to go to collect and not all couriers will make limitless re-visits.

Re: Customer service : Fri Jan 04, 2013 9:08 pm  

JerryChicken wrote:

Thats another thing that I take into consideration when posting out stuff to customers who live anywhere in the UK - if they are not in when the delivery is attempted then what happens ?

At least with the Post Office you have a good chance that they won't be too far away from their local sorting office which is normally where the parcel is returned to, my sorting office is about 1 mile away. If its a courier then their collection office might not even be in your town or city, in Leeds for instance I've had to collect parcels addressed to me from City Link across the other side of the city, if I didn't live in Leeds then christ knows how far I'd have to go to collect and not all couriers will make limitless re-visits.

One anomaly I haven't yet fathomed is: If RM attempt a delivery, they will "card" you and you have to go to the sorting office to collect it. If Parcelforce do something similar, they leave the item at your local Post Office.