FORUMS FORUMS






RLFANS.COM
Celebrating
25 years service to
the Rugby League
Community!

   WWW.RLFANS.COM • View topic - Customer service
::Off-topic discussion.
Him 
User avatar
RankPostsTeam
International Board Member14970No
Team
Selected
JoinedServiceReputation
Jun 19 200222 yearsN/A
OnlineLast PostLast Page
16th Nov 21 22:467th Nov 21 09:30LINK
Milestone Posts
10000
15000
Milestone Years
0510 1520 2530
Location
Campaigning for a deep attacking line

Re: Customer service : Thu Jan 03, 2013 7:34 pm  
Just about everything I've ever ordered either from Amazon or EBay has come through the Royal Mail and ive never had a problem. Especially with Amazon, on most occasions the free delivery option gets to my house within a day or 2 of ordering.
User avatar
RankPostsTeam
In The Arms of 13 Angels26578
JoinedServiceReputation
Mar 08 200223 yearsN/A
OnlineLast PostLast Page
6th Jul 17 23:1930th Apr 17 15:32LINK
Milestone Posts
25000
30000
Milestone Years
0510 1520 2530
Location
On the set of NEDS...
Signature
Image


ebay's Rugby League Bargains ¦ Boost Your eBay Sales ¦ Recommended Amazon Stuff ¦ Get a Free Ink Cart!!! ¦ Quins RL T-Shirts, BRAND NEW DESIGNS

Re: Customer service : Thu Jan 03, 2013 10:16 pm  
As someone who deals with both couriers and RM on a daily basis I'd say RM were streets ahead of any of the competition for both delivery and collection.
User avatar
RankPostsTeam
International Chairman12792
JoinedServiceReputation
Mar 15 200223 yearsN/A
OnlineLast PostLast Page
22nd Oct 20 11:2121st Oct 20 10:20LINK
Milestone Posts
10000
15000
Milestone Years
0510 1520 2530
Location
Leeds 13
Signature
I wish everyone would read bramleyrhino's post two or three times just to get it through some thick skulls


Mr bramleyrhino speaks a lot of sense.


Jamie Jones-Buchanan wrote:
"I'd never forgive myself if a child of mine was born in Lancashire.

Re: Customer service : Fri Jan 04, 2013 9:44 am  
I must admit that I am very impressed with DPD - they seem to be a shining beacon in the frankly terrible courier industry.

Even just small things like a text when the driver is an hour away and the option to defer delivery to another time - it's not difficult but it's a bloody nice touch.
RankPostsTeam
Player Coach13190No
Team
Selected
JoinedServiceReputation
Mar 05 200718 yearsN/A
OnlineLast PostLast Page
1st Feb 20 09:2114th Oct 19 16:58LINK
Milestone Posts
10000
15000
Milestone Years
0510 1520 2530
Location
Hedon (sometimes), sometimes Premier Inn's
Signature
'when my life is over, the thing which will have given me greatest pride is that I was first to plunge into the sea, swimming freely underwater without any connection to the terrestrial world'

Yves Le Prieur, the real inventor of the aqualung

Re: Customer service : Fri Jan 04, 2013 9:53 am  
Postal deliveries are usually ok, if we are out they leave a card to say a parcel had been left at a neighbours or taken back to the sorting office, but we did have an odd one just before christmas when we were left a card to say that it had been left with the neighbour (we have only the one) but when we knocked they new nothing about it. We chased it up with the courier and was told it was delivered by a sub contractor and to ring them direct. They said they had definately left it next door, but no one could find it. About an hour later we got a call from the sub contractor (local car owner doing a bit on side) to say that it was in fact his daughter who had dropped it off and put it in the 'green bin', luckily enough the bins had not been emptied and my wifes new boots were found safe in 'next doors' bin.
User avatar
RankPostsTeam
In The Arms of 13 Angels14522No
Team
Selected
JoinedServiceReputation
Feb 26 200223 yearsN/A
OnlineLast PostLast Page
30th Jan 14 14:039th Jan 14 11:22LINK
Milestone Posts
10000
15000
Milestone Years
0510 1520 2530
Location
Online
Signature
Freedom without Socialism is privilege and injustice.
Socialism without freedom is slavery and brutality.

Re: Customer service : Fri Jan 04, 2013 10:18 am  
Dally wrote:
…- not least the fact they have often tried to overcharge me.…
I note you say "often" … why not take your custom elsewhere?
User avatar
RankPostsTeam
In The Arms of 13 Angels26578
JoinedServiceReputation
Mar 08 200223 yearsN/A
OnlineLast PostLast Page
6th Jul 17 23:1930th Apr 17 15:32LINK
Milestone Posts
25000
30000
Milestone Years
0510 1520 2530
Location
On the set of NEDS...
Signature
Image


ebay's Rugby League Bargains ¦ Boost Your eBay Sales ¦ Recommended Amazon Stuff ¦ Get a Free Ink Cart!!! ¦ Quins RL T-Shirts, BRAND NEW DESIGNS

Re: Customer service : Fri Jan 04, 2013 11:48 am  
Dally wrote:
Tesco annoy me on many levels - not least the fact they have often tried to overcharge me.
Today I had a good one. I was due 3p change. I thought I'd wait for it but there was not 3p in change in the till. So the guy went to the next till - none. Asked a colleague - none. By now despite the embarrassment, I had decided to stick it out. He rattled in his till and found 2p, offered it me and said "sorry it's 1p short." Now, recalling days of yore when if an independent shopkeeper didn't have the correct change they'd give you more as they valued your custom, I just said "well give me 5p then!" He did. A small, insignificant victory for decency but it cheered me up!


You do know that it is YOUR responsibility to tender the correct amount and that stores are under no obligation to provide change, don't you?
Dally 
User avatar
RankPostsTeam
International Chairman14845No
Team
Selected
JoinedServiceReputation
Dec 22 200123 yearsN/A
OnlineLast PostLast Page
23rd Oct 21 15:0122nd Jul 21 09:42LINK
Milestone Posts
10000
15000
Milestone Years
0510 1520 2530

Re: Customer service : Fri Jan 04, 2013 1:00 pm  
Big Graeme wrote:
You do know that it is YOUR responsibility to tender the correct amount and that stores are under no obligation to provide change, don't you?


I'm a Labour supporting Catholic - I don't do personal responsibility.
Him 
User avatar
RankPostsTeam
International Board Member14970No
Team
Selected
JoinedServiceReputation
Jun 19 200222 yearsN/A
OnlineLast PostLast Page
16th Nov 21 22:467th Nov 21 09:30LINK
Milestone Posts
10000
15000
Milestone Years
0510 1520 2530
Location
Campaigning for a deep attacking line

Re: Customer service : Fri Jan 04, 2013 4:16 pm  
Dally wrote:
I'm a Labour supporting Catholic - I don't do personal responsibility.

Or comedy by the looks of it.
User avatar
RankPostsTeam
International Star3605No
Team
Selected
JoinedServiceReputation
Jul 09 201212 yearsN/A
OnlineLast PostLast Page
20th May 16 14:5420th May 16 10:16LINK
Milestone Posts
2500
5000
Milestone Years
0510 1520 2530
Location
Leeds
Signature
Someday everything is gonna be different, when I paint my masterpiece
----------------------------------------------------------
Online art gallery, selling original landscape artwork
----------------------------------------------------------
JerryChicken - The Blog
----------------------------------------------------------

Re: Customer service : Fri Jan 04, 2013 4:18 pm  
rover49 wrote:
Postal deliveries are usually ok, if we are out they leave a card to say a parcel had been left at a neighbours or taken back to the sorting office, but we did have an odd one just before christmas when we were left a card to say that it had been left with the neighbour (we have only the one) but when we knocked they new nothing about it. We chased it up with the courier and was told it was delivered by a sub contractor and to ring them direct. They said they had definately left it next door, but no one could find it. About an hour later we got a call from the sub contractor (local car owner doing a bit on side) to say that it was in fact his daughter who had dropped it off and put it in the 'green bin', luckily enough the bins had not been emptied and my wifes new boots were found safe in 'next doors' bin.


Thats another thing that I take into consideration when posting out stuff to customers who live anywhere in the UK - if they are not in when the delivery is attempted then what happens ?

At least with the Post Office you have a good chance that they won't be too far away from their local sorting office which is normally where the parcel is returned to, my sorting office is about 1 mile away. If its a courier then their collection office might not even be in your town or city, in Leeds for instance I've had to collect parcels addressed to me from City Link across the other side of the city, if I didn't live in Leeds then christ knows how far I'd have to go to collect and not all couriers will make limitless re-visits.
User avatar
RankPostsTeam
International Chairman37704No
Team
Selected
JoinedServiceReputation
May 25 200223 yearsN/A
OnlineLast PostLast Page
7th Aug 18 19:077th Aug 18 19:06LINK
Milestone Posts
30000
40000
Milestone Years
0510 1520 2530
Location
Zummerzet, where the zoider apples grow
Signature
The older I get, the better I was

Advice is what we seek when we already know the answer - but wish we didn't

I'd rather have a full bottle in front of me than a full-frontal lobotomy
------------------------------------------------------------------------------------------------------------
kirkstaller wrote: "All DNA shows is that we have a common creator."

cod'ead wrote: "I have just snotted weissbier all over my keyboard & screen"

------------------------------------------------------------------------------------------------------------
"No amount of cajolery, and no attempts at ethical or social seduction, can eradicate from my heart a deep burning hatred for the Tory Party. So far as I am concerned they are lower than vermin." - Aneurin Bevan

Re: Customer service : Fri Jan 04, 2013 9:08 pm  
JerryChicken wrote:
Thats another thing that I take into consideration when posting out stuff to customers who live anywhere in the UK - if they are not in when the delivery is attempted then what happens ?

At least with the Post Office you have a good chance that they won't be too far away from their local sorting office which is normally where the parcel is returned to, my sorting office is about 1 mile away. If its a courier then their collection office might not even be in your town or city, in Leeds for instance I've had to collect parcels addressed to me from City Link across the other side of the city, if I didn't live in Leeds then christ knows how far I'd have to go to collect and not all couriers will make limitless re-visits.


One anomaly I haven't yet fathomed is: If RM attempt a delivery, they will "card" you and you have to go to the sorting office to collect it. If Parcelforce do something similar, they leave the item at your local Post Office.
PreviousNext

Who is online

Users browsing this forum: No registered users and 269 guests

REPLY

Subject: 
Message:
   
Please note using apple style emoji's can result in posting failures.
Use the FULL EDITOR to better format content or upload images, be notified of replies etc...

Return to The Sin Bin


RLFANS Recent Posts
FORUM
LAST
POST
TOPIC
POSTER
POSTS
2m
2025 Season tickets
Highlander
28
18m
2025 Kits
Dave K.
32
FORUM
LAST
VIEW
TOPIC
POSTER
POSTS
13s
DoR - New Coach - Investor & Adam - New signings
TitanicClown
4066
13s
Call for funds
Listenup94
197
13s
2025 Season tickets
Highlander
28
14s
Wigan warriors 2022 away shirt
WWste
1
14s
BORED The Band Name Game
Boss Hog
63325
14s
Accounts
Listenup94
143
14s
Transfer chatter for 2025 - New Dec 1st tamper date
HU8HFC
29
14s
Player Contracts
Trojan Horse
4
14s
Captains Challenge to be introduced in 2025
MadDogg
3
15s
IMG Score
Wigan Bull
85
FORUM
NEW
TOPICS
TOPIC
POSTER
POSTS
TODAY
Wigan warriors 2022 away shirt
WWste
1
TODAY
Captains Challenge for Televised Games in 2025
RLFANS News
1
TODAY
Captains Challenge to be introduced in 2025
MadDogg
3
TODAY
Rule Changes
mwindass
4
TODAY
Player Contracts
Trojan Horse
4
TODAY
Fans Forum 12 Dec 11th
Dunkirk Spir
3
TODAY
Laurie Daley returns as NSW origin coach
Huddersfield
1
TODAY
2025 Challenge Cup
Wanderer
1
TODAY
Challenge Cup
BigTime
6
TODAY
Friendlies
Deadcowboys1
3
TODAY
Sam Luckley likely to miss the beginning of new season
Huddersfield
1
TODAY
Frankie Halton sign new deal
ColD
2
TODAY
Transfer chatter for 2025 - New Dec 1st tamper date
HU8HFC
29
TODAY
Trinity shop Sunday opening
phe13
1
TODAY
Tyler Craig
Wanderer
1
TODAY
Matty Ashurst testimonial dinner
Big lads mat
1
NEWS ITEMS
VIEWS
RLFANS Match Centre
Matches on TV
Thu 13th Feb
SL
20:00
Wigan-Leigh
Fri 14th Feb
SL
20:00
Hull KR-Castleford
SL
20:00
Catalans-Hull FC
Sat 15th Feb
SL
15:00
Leeds - Wakefield
SL
17:30
St.Helens-Salford
Sun 16th Feb
SL
15:00
Huddersfield-Warrington
Thu 20th Feb
SL
20:00
Wakefield - Hull KR
Fri 21st Feb
SL
20:00
Warrington-Catalans
SL
20:00
Hull FC-Wigan
Sat 22nd Feb
SL
15:00
Salford-Leeds
SL
20:00
Castleford-St.Helens
Sun 23rd Feb
SL
14:30
Leigh-Huddersfield
Fri 28th Feb
SL
20:00
Huddersfield-Hull FC
SL
20:00
Hull KR-Salford
SL
20:00
Leigh-Catalans
Sat 1st Mar
SL
14:30
Wakefield - St.Helens
SL
21:30
Wigan-Warrington
Sun 2nd Mar
SL
15:00
Leeds-Castleford
Thu 6th Mar
SL
20:00
Hull FC-Leigh
Fri 7th Mar
SL
20:00
Castleford-Salford
This is an inplay table and live positions can change.
Mens Betfred Super League XXVIII ROUND : 1
 PLDFADIFFPTS
Wigan 29 768 338 430 48
Hull KR 29 731 344 387 44
Warrington 29 769 351 418 42
Leigh 29 580 442 138 33
Salford 28 556 561 -5 32
St.Helens 28 618 411 207 30
 
Catalans 27 475 427 48 30
Leeds 27 530 488 42 28
Huddersfield 27 468 658 -190 20
Castleford 27 425 735 -310 15
Hull FC 27 328 894 -566 6
LondonB 27 317 916 -599 6
This is an inplay table and live positions can change.
Betfred Championship 2024 ROUND : 1
 PLDFADIFFPTS
Wakefield 27 1032 275 757 52
Toulouse 26 765 388 377 37
Bradford 28 723 420 303 36
York 29 695 501 194 32
Widnes 27 561 502 59 29
Featherstone 27 634 525 109 28
 
Sheffield 26 626 526 100 28
Doncaster 26 498 619 -121 25
Halifax 26 509 650 -141 22
Batley 26 422 591 -169 22
Swinton 28 484 676 -192 20
Barrow 25 442 720 -278 19
Whitehaven 25 437 826 -389 18
Dewsbury 27 348 879 -531 4
Hunslet 1 6 10 -4 0
RLFANS Recent Posts
FORUM
LAST
POST
TOPIC
POSTER
POSTS
2m
2025 Season tickets
Highlander
28
18m
2025 Kits
Dave K.
32
FORUM
LAST
VIEW
TOPIC
POSTER
POSTS
13s
DoR - New Coach - Investor & Adam - New signings
TitanicClown
4066
13s
Call for funds
Listenup94
197
13s
2025 Season tickets
Highlander
28
14s
Wigan warriors 2022 away shirt
WWste
1
14s
BORED The Band Name Game
Boss Hog
63325
14s
Accounts
Listenup94
143
14s
Transfer chatter for 2025 - New Dec 1st tamper date
HU8HFC
29
14s
Player Contracts
Trojan Horse
4
14s
Captains Challenge to be introduced in 2025
MadDogg
3
15s
IMG Score
Wigan Bull
85
FORUM
NEW
TOPICS
TOPIC
POSTER
POSTS
TODAY
Wigan warriors 2022 away shirt
WWste
1
TODAY
Captains Challenge for Televised Games in 2025
RLFANS News
1
TODAY
Captains Challenge to be introduced in 2025
MadDogg
3
TODAY
Rule Changes
mwindass
4
TODAY
Player Contracts
Trojan Horse
4
TODAY
Fans Forum 12 Dec 11th
Dunkirk Spir
3
TODAY
Laurie Daley returns as NSW origin coach
Huddersfield
1
TODAY
2025 Challenge Cup
Wanderer
1
TODAY
Challenge Cup
BigTime
6
TODAY
Friendlies
Deadcowboys1
3
TODAY
Sam Luckley likely to miss the beginning of new season
Huddersfield
1
TODAY
Frankie Halton sign new deal
ColD
2
TODAY
Transfer chatter for 2025 - New Dec 1st tamper date
HU8HFC
29
TODAY
Trinity shop Sunday opening
phe13
1
TODAY
Tyler Craig
Wanderer
1
TODAY
Matty Ashurst testimonial dinner
Big lads mat
1
NEWS ITEMS
VIEWS


Visit the RLFANS.COM SHOP
for more merchandise!