Dally wrote:
I think you missed my point entirely. We had a largely publicy owned bank, which has been 'given' away on the cheap to some form of mutual organisation. So, the general public lose out (for the second time) in favour of the members of the Co-Op.
Incidentally, the co-op bank is not very good. My partner has been shouting at them all week for taking money from a bank account and then providing him with false informatio on the matter; my wife keeps the records of a charity and they asked for information unnecessarily (and back-tracked when challenged) and I have a credit card and have had words them in the past for pointlessly blocking transactions. Accordingly, I very rarely use the card because I can never trust them to honour transactions. They are my only 3 experiences of them and so as you can imagine I am not impressed!
In the Which? survey of customer satisfaction, the Co-op's Smile online bank came second (89%) and the Co-op Bank came third (86%).
But we can't believe them, can we, they only had sample sizes of 570 and 604, so let's just go by what you say.
I mean, you were spot on with NHS satisfaction rates.
p.s. First place went to First Direct (93%), whilst Lloyds trailed way back with 58%.