Re: Ticketmaster update : Fri Apr 19, 2024 3:09 pm  

Having read all the tales of woe on here and elsewhere, I decided from the beginning that I am damned if I'm going to spend hours on the phone to the ticket office hanging on; as far as I'm concerned, if it can't be sorted by email, then too bad. Fortunately I have a physical ST. And I shall make sure I always have one in future, too.

I agree with other posters that tonight's game is hardly the most enticing tie!

Re: Ticketmaster update : Sat Apr 20, 2024 6:39 am  

Stanfax wrote:

Having followed yours and others' travails over the last few weeks , I consider myself fortunate to have received digital season tickets - notwithstanding that I'm classed as 18-21 (I'm 60) and my daughter is an adult (she's 19). Oh, and my 51 year old brother is an under 8...

Haha, made me laugh that!

Just for balance, we’ve had no problems at all. Both our season tickets have been added to our phone wallets and I’ve also got two free season tickets added to mine for two of our grandkids.

Re: Ticketmaster update : Tue Apr 30, 2024 5:26 am  

Another game on the horizon and still no season ticket. I have sent an email this morning


Good morning

I am once again sending an email regarding my season ticket. It’s the 30th of April and I still do not have the ticket that I paid for August 2023.

I am getting more frustrated, I have spent hours on the phone, wasted time queuing up and have sent numerous emails. As far as I am concerned I have done my bit. Going forward I will not
Be spending hours on the phone to the ticket office
Queuing for tickets

I am totally disgusted with how this issue has been handled. For the club to ignore the situation and not regularly inform customers of the issues is either poor management of a situation or the club treating long standing fans and ticket holders with contempt.

I would not expect to be treated like this by any service provider and I do believe that I like others have been more than patient with the club.

I do not expect a reply, previous contact attempts have been ignored.

Regards

Re: Ticketmaster update : Tue Apr 30, 2024 8:24 am  

stpatricks wrote:

Another game on the horizon and still no season ticket. I have sent an email this morning


Good morning

I am once again sending an email regarding my season ticket. It’s the 30th of April and I still do not have the ticket that I paid for August 2023.

I am getting more frustrated, I have spent hours on the phone, wasted time queuing up and have sent numerous emails. As far as I am concerned I have done my bit. Going forward I will not
Be spending hours on the phone to the ticket office
Queuing for tickets

I am totally disgusted with how this issue has been handled. For the club to ignore the situation and not regularly inform customers of the issues is either poor management of a situation or the club treating long standing fans and ticket holders with contempt.

I would not expect to be treated like this by any service provider and I do believe that I like others have been more than patient with the club.

I do not expect a reply, previous contact attempts have been ignored.

Regards

Our six season tickets arrived separately to our three different addresses on Friday, postmarked Thursday April 25th. The club clearly had not posted them when they said they had.
Plastic tickets, though we asked for digital.
Obviously the club has failed abysmally throughout this episode and it's unacceptable that they have made no public comment for some weeks.
I wonder how many people are still without their season tickets, two days before the third home game?

A suggestion: don't phone the ticket office. Phone one of the other numbers at the club, where there is no wait time.
Tell them a tale about sponsorship or conference booking and then demand politely that they get the ticket office to contact you about your season ticket.
Let's just say that I know someone who this worked for...!

Re: Ticketmaster update : Tue Apr 30, 2024 9:00 am  

I have no trust in the ticket site in terms of ordering with my flexi membership, so I phoned for my ticket for Thursday. It doesn't give you much faith in the whole set up when you can hear one of the women in the office having a blazing row with a customer in the background, screaming at them to stop saying she does not know how to do her job along with a load of other stuff.

I tried to order an additional ticket for Catalans but the payment system wasn't working.

Re: Ticketmaster update : Tue Apr 30, 2024 9:26 am  

jackdog wrote:

Our six season tickets arrived separately to our three different addresses on Friday, postmarked Thursday April 25th. The club clearly had not posted them when they said they had.
Plastic tickets, though we asked for digital.
Obviously the club has failed abysmally throughout this episode and it's unacceptable that they have made no public comment for some weeks.
I wonder how many people are still without their season tickets, two days before the third home game?

A suggestion: don't phone the ticket office. Phone one of the other numbers at the club, where there is no wait time.
Tell them a tale about sponsorship or conference booking and then demand politely that they get the ticket office to contact you about your season ticket.
Let's just say that I know someone who this worked for...!

Thanks for the reply , I am just in a game of email tennis with the ticket office

Re: Ticketmaster update : Tue Apr 30, 2024 11:05 am  

stpatricks wrote:

Another game on the horizon and still no season ticket. I have sent an email this morning


Good morning

I am once again sending an email regarding my season ticket. It’s the 30th of April and I still do not have the ticket that I paid for August 2023.

I am getting more frustrated, I have spent hours on the phone, wasted time queuing up and have sent numerous emails. As far as I am concerned I have done my bit. Going forward I will not
Be spending hours on the phone to the ticket office
Queuing for tickets

I am totally disgusted with how this issue has been handled. For the club to ignore the situation and not regularly inform customers of the issues is either poor management of a situation or the club treating long standing fans and ticket holders with contempt.

I would not expect to be treated like this by any service provider and I do believe that I like others have been more than patient with the club.

I do not expect a reply, previous contact attempts have been ignored.

Regards

We are still waiting for a season ticket for my son and once more I had to go to the ticket office to get a paper ticket for the Catalan game. The club have no idea when this issue will be resolved. The communication blackout on this issue is appalling. The club must have a list of people still awaiting their season ticket so why can’t they be proactive and send paper tickets via post or delivery by hand until the issue is resolved.
I’m fully aware of potential 3rd party mitigating circumstances however, the total lack of communication on this is ridiculous even if there are legal issues in the background.
I’ve made my final communication on this matter to the club and won’t under any circumstances go to the ticket office to queue for a paper ticket on a match to match basis.

Re: Ticketmaster update : Tue Apr 30, 2024 12:29 pm  

Itchy Arsenal wrote:

We are still waiting for a season ticket for my son and once more I had to go to the ticket office to get a paper ticket for the Catalan game. The club have no idea when this issue will be resolved. The communication blackout on this issue is appalling. The club must have a list of people still awaiting their season ticket so why can’t they be proactive and send paper tickets via post or delivery by hand until the issue is resolved.
I’m fully aware of potential 3rd party mitigating circumstances however, the total lack of communication on this is ridiculous even if there are legal issues in the background.
I’ve made my final communication on this matter to the club and won’t under any circumstances go to the ticket office to queue for a paper ticket on a match to match basis.

I have been emailed an e ticket, i will only be able to see if this works when i get home later. to be fair i was sorted out quickly this morning , i was in the same frame of mind as you regarding picking up a paper ticket. I was told that the physical tickets are ordered but they cannot confirm delivery, that is one of the reasons for accepting the e ticket

Re: Ticketmaster update : Tue Apr 30, 2024 12:29 pm  

Itchy Arsenal wrote:

We are still waiting for a season ticket for my son and once more I had to go to the ticket office to get a paper ticket for the Catalan game. The club have no idea when this issue will be resolved. The communication blackout on this issue is appalling. The club must have a list of people still awaiting their season ticket so why can’t they be proactive and send paper tickets via post or delivery by hand until the issue is resolved.
I’m fully aware of potential 3rd party mitigating circumstances however, the total lack of communication on this is ridiculous even if there are legal issues in the background.
I’ve made my final communication on this matter to the club and won’t under any circumstances go to the ticket office to queue for a paper ticket on a match to match basis.

I have been emailed an e ticket, i will only be able to see if this works when i get home later. to be fair i was sorted out quickly this morning , i was in the same frame of mind as you regarding picking up a paper ticket. I was told that the physical tickets are ordered but they cannot confirm delivery, that is one of the reasons for accepting the e ticket

Re: Ticketmaster update : Tue Apr 30, 2024 4:46 pm  

I have been sent a e-ticket, it seems to be working