: Tue Aug 04, 2009 2:19 pm  

Baron Greenback wrote:

Some cashier kid made a mistake and you should've paid for the tickets mate. That kid has probably lied about the incident to cover his own ass and is blissfully unaware of the fuss you're kicking up, hence the 'different version of events' remark. Richard Thewlis offered you some more tickets but you didn't want them. What is to clarify?

The "cashier kid" is employed by by "the club" to sell tickets amongst other things, so should have been fully aware of the facts having gone away to seek clarification.
I DID OFFER TO PREPAY FOR THE TICKETS...he told me that it wasn't necessary and to pay on match day !!
I agree with you that he has "probably since lied to cover his ass", but consequently that has made a bad situation worse for both himself and the club he represents !!
Whilst I accept that Richard Thewliss' gesture is admirable, it was only made on the belief that we were Giants fans, and since informing the club that we are Wakefield fans, I have heard nothing !!!

: Tue Aug 04, 2009 2:23 pm  

FIL wrote:

The "cashier kid" is employed by by "the club" to sell tickets amongst other things, so should have been fully aware of the facts having gone away to seek clarification.
I DID OFFER TO PREPAY FOR THE TICKETS...he told me that it wasn't necessary and to pay on match day !!
I agree with you that he has "probably since lied to cover his ass", but consequently that has made a bad situation worse for both himself and the club he represents !!
Whilst I accept that Richard Thewliss' gesture is admirable, it was only made on the belief that we were Giants fans, and since informing the club that we are Wakefield fans, I have heard nothing !!!

He's a KID, cut the lad some slack.

Should've? Yes. Was? Clearly not.

You're making a mountain out of a molehill. If this is all you have to worry about, you've got it easy.

: Tue Aug 04, 2009 2:26 pm  

Apart from offering you tickets to a Giants match what are you expecting the club to do ?
You say you are Wakefield fans so the club cant offer you anything to benefit you as a Wakefield fan - what do you want them to say - sorry you had a problem with tickets for a Huddersfield game, never mind here's 4 tickets to the next Wakefield game.

As far as i understand the Giants have offered to compensate you with Giants tickets - you have turned them down, end of matter then !

: Tue Aug 04, 2009 2:27 pm  

Code13 wrote:

Odd, get back in touch with the club, ask them how your version differs from "the office" version

Ultimately though, they wont refund you I suspect - but in any complaint its always worth mentioning how you would like to see the matter resolved.

I have e-mailed Rachel again today to seek clarification, and to request an apology for being called a liar.
I would obviously be delighted if they did offer a refund , but am not holding my breath !!!

: Tue Aug 04, 2009 2:28 pm  

He wants his money back. I can only assume he's crying on here so soft touches like PBG suggest we start some kind of fund for him!

: Tue Aug 04, 2009 2:32 pm  

FIL wrote:

I have e-mailed Rachel again today to seek clarification, and to request an apology for being called a liar.
I would obviously be delighted if they did offer a refund , but am not holding my breath !!!

No, please. Hold your breath.

: Tue Aug 04, 2009 2:33 pm  

FIL wrote:

I have e-mailed Rachel again today to seek clarification, and to request an apology for being called a liar.
I would obviously be delighted if they did offer a refund , but am not holding my breath !!!

not been funny but what exactly are you wanting refunding for ?
if the club said you could only purchase 1 ticket through this offer and you did then why would they refund you if you attended the game?

: Tue Aug 04, 2009 2:34 pm  

"He's a KID, cut the lad some slack."

He is obviously old enough to be employed by the club, and represents the club every time he deals with a customer, so has to be responsible and accountable for his actions !!.
As I said in my O.P. he went away to seek clarification, so presumably spoke to a supervisor, who presumably ill-informed him !!

: Tue Aug 04, 2009 2:36 pm  

Danril wrote:

He wants his money back. I can only assume he's crying on here so soft touches like PBG suggest we start some kind of fund for him!

Shut it you!

: Tue Aug 04, 2009 2:37 pm  

PBGIANT wrote:

Shut it you!

What do you expect, he's a ref, they never give the calls in our favour