: Tue Feb 24, 2009 5:49 pm
I am honestly not trying to "have a pop". I don't have a season ticket for obvious reasons. But it was this phrase in the release that made me wonder:
"We have had no control whatsoever with the ongoing ticket fiasco".
If not, why not? Is there a clause in the contract for compensation for non-performance? At the very least to reimburse for the cost of mailing out the alternative.
This may be all being done behind the scenes but why not tell us about it and give us confidence that the management are handling this in a professional manner?
They also do not give any reason for the delay, nor name and shame the offending firm, nor get the offending firm to make a written statement of apology. Something along the lines of:
" we understand that the performance of our company, XYZ Ltd has fallen below our contractual obligations, and we would like to apologise to the fans and management of Leigh Centurions RLC for the inconvenience and expense caused. The delay has been caused by "x", but this has now been addressed and we look forward to providing an excellent standard of service to the club for years to come..."
Its about time Leigh punched above its weight and not get pushed around so much..
On a positive note I do applaud the sensible step of not taking any chances with the next games tickets - if you are mailing out once, no more expensive to do it this way..
mapleyther