Re: World Cup Ticket Sales : Thu Nov 21, 2013 7:45 am  

Craig_UK wrote:

Youre missing the point. I saw the decent sections were all SOLD OUT and thought i'm not sitting in the gods i will watch it on TV. Only when i looked further did i find the tickets i wanted on half way yet it was SOLD OUT. How many other people will be put off by the SOLD OUT sections and not wanting to sit in the gods? In this day and age of technology i find it remarkable the RFL are using a system that resembles something from early 1990 ecommerce software.

This is disappointing. I booked tickets for Wembley and Old Trafford two or three weeks ago and really struggled to find seats at all, let alone where I wanted. After booking I tried the quick seats option and there were loads available in better positions. Ridiculous.

Re: World Cup Ticket Sales : Thu Nov 21, 2013 9:07 am  

There are some prime seats back on sale but only attendance obsessives (yes, I'm one) would know about them.

The technology is OKish. The problem is that someone can't be arsed to update the colour/text of the various sections. It is not a tech issue - just laziness on someone's part. It would be straightforward to change 'Sold out' to 'Limited' and to turn grey areas green. Who knows how many potential speccies have been put off because it doesn't look like you can (a) get bottom tier seats and (b) get several seats together.

And Ticketmaster do sell individual Wembley seats using the 'hover over the sections' technology used for the French/Irish games. Saracens use this feature.

Re: World Cup Ticket Sales : Thu Nov 21, 2013 9:11 am  

Colly2 wrote:

And Ticketmaster do sell individual Wembley seats using the 'hover over the sections' technology used for the French/Irish games. Saracens use this feature.

The RFL are not using Ticketmasters system.

Re: World Cup Ticket Sales : Thu Nov 21, 2013 9:15 am  

Big Graeme wrote:

The RFL are not using Ticketmasters system.

Yeah - I just meant it wasn't rocket science to do it.

As I say, I don't see the main problem as a tech one anyway, it's the admin updates letting the system down.

Re: World Cup Ticket Sales : Thu Nov 21, 2013 9:42 am  

Colly2 wrote:

Yeah - I just meant it wasn't rocket science to do it.

As I say, I don't see the main problem as a tech one anyway, it's the admin updates letting the system down.

Ticketmaster have invested millions worldwide to get the system to the state it is in now, the system the RFL's partner uses had to cobble together various ticket systems across the venues to give a consistent interface knowing that it may never be used again.

At lease compare apples with apples.

Re: World Cup Ticket Sales : Thu Nov 21, 2013 10:24 am  

Tickets have been on sale for over a year, considering ticket sales didn't really take off until after the grand final (as predicted by everyone but Gutterfax) can you imagine how much negativity there would have been if the likes of 'Billy' Eve could have gone online and counted the yet to be sold tickets?

Surely if someone is serious about going and was having problems with the online system they would just ring the ticket hotline. That is what I did two years ago for the Four Nations final.

Re: World Cup Ticket Sales : Thu Nov 21, 2013 10:29 am  

Big Graeme wrote:

The RFL are not using Ticketmasters system.

You sure about that one?

Re: World Cup Ticket Sales : Thu Nov 21, 2013 11:54 am  

Big Graeme wrote:

Its not the RFL's system, it it is a third party offering cobbling together the booking systems at all the stadia used, having some experience in this area what they have done is pretty damn good.

I said "using" i didn't say they built it. It is shoddy and dated. I really don't know what experience you have in this area but this is certainly not good. All this takes is a simple conditional statement based on a calculation of seats sold in that area.

IF 'seatssold' = 100% "soldout.png"
ELSEIF 'seatssold' < 100% AND >75% = "limited.png"
ELSE 'seatssold' < 75% = "available.png"

this would build a nice dynamic map of the seating areas and as the database gets updated minute by minute the seat map would also, this is simple programming basics and not rocket science, like i said, the system they have used is very 1990.

Re: World Cup Ticket Sales : Thu Nov 21, 2013 11:57 am  

Ganson's Optician wrote:

Tickets have been on sale for over a year, considering ticket sales didn't really take off until after the grand final (as predicted by everyone but Gutterfax) can you imagine how much negativity there would have been if the likes of 'Billy' Eve could have gone online and counted the yet to be sold tickets?

Surely if someone is serious about going and was having problems with the online system they would just ring the ticket hotline. That is what I did two years ago for the Four Nations final.

to a point you are correct but you would be amazed looking at site stats of people that leave a site when they can't do something and no record of them booking via the phone. You need the systems in place to capture those people, no room for error, the site is poor and has been down numerous times, latest issue is the amateurish site map showing SOLDOUT that comes from a 1990s web site.

Re: World Cup Ticket Sales : Thu Nov 21, 2013 11:58 am  

Leyther_Matt wrote:

You sure about that one?

Sorry, I will clarify, they are not using Tickemaster as a front end.