Scarey71 wrote:
Stupid stuff really irk me.
"Book online!!!! It's easy" - and pay an extra £5.83 booking fee for adults and 99p each for juniors??
So I phone in and ask if I can renew my tickets?
"Yes, Certainly. What's you name? Thanks Mr XXXX, great, now, where do you sit?
Even the dumbest Herbert with an Excel sheet suitably protected should know where I sit, they should be able to search my name, ask me to confirm with name and address and know where the hell I sit??
I've been there more years than I want to count up and it's really marketing 101 to know your damn customer.
You're never going to market anything successfully if you can't even tell who you have on the books, where they sit, what their attendance patterns are, whether one of the group is a concession and how long they've been with you.
If they don't know the basics how can they know who to target with offers that are realistic.
'Dear Mrs OAP who comes alone, why not book a table in hospitality for your family this Christmas??'
compared with
'Hi Joan, we're sorry we've not seen you at Odsal in a good while, we'd like to offer you and 2 guests some tickets to the forthcoming game then join us for a drink in the bar afterwards as our guests'
I despair.
Just spent three frustrating days on the non-intuitive RLWC website trying to book two downloadable tickets for the Lebanon / Ireland game at LSV on Sunday. This followed trying to book on the LSV website and being referred. After the RLWC had mined all Bongser's personal details for marketing/schmarketing purposes, he repeatedly got a message of "Your payment has not been successful, please try again".
Bongser works in Manchester so resorted to marching down to The Bonded Warehouse off Lower Byrom Street (incidentally, it is opposite another ridiculous, clownish outfit, "The Crystal Maze Experience") but couldn't gain access.
In an effort to vent, rang LSV and was greeted by a nice lady who said (in paraphrase), "Ah, you too! Loads of people are complaining about that website. Just stroll up on the day and we'll sell you available tickets."
Had that call not taken place, Bongser would have pulled the plug on his attendance and lost them a pair of spectators, one of which would be an Irishman attending his first ever RL match. Will he catch the bug? Dunno, but this party is trying to do his bit!