Just checking the booking confirmation and they've got my daughter's name wrong. Doesn't matter that she's been an ST holder for 5 years...Last year it was eldest daughter, this year it's the youngest.
They must be running their operation on a ZX81!!!! (now that ages me...)
Haha ZX81 from my very early years! First computer I had run ins with! Bar them ones with a massive floppy disk at school!
But your posts above show how rank amateur, actually that does disservice to amateur club, the place is. Last time my hard earned went intot he club was the 'last ever game at Odsal'
My lad keeps asking when we will go back but I cannot put a penny in that place with Wood crippling it the way he is. Never felt so detached from the club I loved and adored
At the Bulls Walker will receive coaching and conditioning from high calibre professionals from all over the globe. This should hopefully see his injury troubles behind him.
"Book online!!!! It's easy" - and pay an extra £5.83 booking fee for adults and 99p each for juniors??
So I phone in and ask if I can renew my tickets?
"Yes, Certainly. What's you name? Thanks Mr XXXX, great, now, where do you sit?
Even the dumbest Herbert with an Excel sheet suitably protected should know where I sit, they should be able to search my name, ask me to confirm with name and address and know where the hell I sit??
I've been there more years than I want to count up and it's really marketing 101 to know your damn customer.
You're never going to market anything successfully if you can't even tell who you have on the books, where they sit, what their attendance patterns are, whether one of the group is a concession and how long they've been with you.
If they don't know the basics how can they know who to target with offers that are realistic.
'Dear Mrs OAP who comes alone, why not book a table in hospitality for your family this Christmas??'
compared with
'Hi Joan, we're sorry we've not seen you at Odsal in a good while, we'd like to offer you and 2 guests some tickets to the forthcoming game then join us for a drink in the bar afterwards as our guests'
I despair.
Are you the bloke on the "That f*****g air-conditioner is making a right f*****g racket!" audio file?
"Book online!!!! It's easy" - and pay an extra £5.83 booking fee for adults and 99p each for juniors??
So I phone in and ask if I can renew my tickets?
"Yes, Certainly. What's you name? Thanks Mr XXXX, great, now, where do you sit?
Even the dumbest Herbert with an Excel sheet suitably protected should know where I sit, they should be able to search my name, ask me to confirm with name and address and know where the hell I sit??
I've been there more years than I want to count up and it's really marketing 101 to know your damn customer.
You're never going to market anything successfully if you can't even tell who you have on the books, where they sit, what their attendance patterns are, whether one of the group is a concession and how long they've been with you.
If they don't know the basics how can they know who to target with offers that are realistic.
'Dear Mrs OAP who comes alone, why not book a table in hospitality for your family this Christmas??'
compared with
'Hi Joan, we're sorry we've not seen you at Odsal in a good while, we'd like to offer you and 2 guests some tickets to the forthcoming game then join us for a drink in the bar afterwards as our guests'
I despair.
Just spent three frustrating days on the non-intuitive RLWC website trying to book two downloadable tickets for the Lebanon / Ireland game at LSV on Sunday. This followed trying to book on the LSV website and being referred. After the RLWC had mined all Bongser's personal details for marketing/schmarketing purposes, he repeatedly got a message of "Your payment has not been successful, please try again".
Bongser works in Manchester so resorted to marching down to The Bonded Warehouse off Lower Byrom Street (incidentally, it is opposite another ridiculous, clownish outfit, "The Crystal Maze Experience") but couldn't gain access.
In an effort to vent, rang LSV and was greeted by a nice lady who said (in paraphrase), "Ah, you too! Loads of people are complaining about that website. Just stroll up on the day and we'll sell you available tickets."
Had that call not taken place, Bongser would have pulled the plug on his attendance and lost them a pair of spectators, one of which would be an Irishman attending his first ever RL match. Will he catch the bug? Dunno, but this party is trying to do his bit!
Just spent three frustrating days on the non-intuitive RLWC website trying to book two downloadable tickets for the Lebanon / Ireland game at LSV on Sunday. This followed trying to book on the LSV website and being referred. After the RLWC had mined all Bongser's personal details for marketing/schmarketing purposes, he repeatedly got a message of "Your payment has not been successful, please try again".
Bongser works in Manchester so resorted to marching down to The Bonded Warehouse off Lower Byrom Street (incidentally, it is opposite another ridiculous, clownish outfit, "The Crystal Maze Experience") but couldn't gain access.
In an effort to vent, rang LSV and was greeted by a nice lady who said (in paraphrase), "Ah, you too! Loads of people are complaining about that website. Just stroll up on the day and we'll sell you available tickets."
Had that call not taken place, Bongser would have pulled the plug on his attendance and lost them a pair of spectators, one of which would be an Irishman attending his first ever RL match. Will he catch the bug? Dunno, but this party is trying to do his bit!
I had similar issues trying to book and to download my tickets so much so I haven't bothered to buy any more online. I'll pay on the gate for any games I want to go to.
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