Re: Shop opening times : Fri Dec 09, 2011 9:47 pm  

I am still waiting for my season ticket which i ordered on line on the 3rd of oct to be delivered by mail ,i know it is a box in the saints shop and has not been mailed out in time for me to goto the opening event in the new stadium my daughter had to take 2 hours holiday from work to get her 3 tickets after being told by the shop it will be with her by 1pm on thurs, her tickets had not been mailed ,to treat loyal fans like this does the club a disservice and puts a dampener on the new ground and new age of the Saints. Saints are a business and to be successful on and off the field one of the main aspects of a service business which what Saints are is customer service sadly they fell down in that in allocating peoples season tickets .

Re: Shop opening times : Sat Dec 10, 2011 3:57 pm  

Came from warry yesterday afternoon for a christmas do and was staying over at the park inn.
Thought I'll just pop over to the shop to pick my season tickets in the mall.
I turn up just before 4 pm - doors locked! Lights on and staff working - no signs on the door saying anything about an early close, the staff just looked at me and then went back to whatever they were doing, no-one came over to explain what the heck was haapening. Whilst I was there about another 20 or people turned up and got the same treatment.

No worrries I thought; they are probably just packing stuffover to go to the new ground for the opening at 6 pm. I'll get them tomorrow either from the shop or from the ground. Got up this morning and rang the shop no - five times when someone answered. No you can't pick them up from the shop, no you can't pick them up from the ground; not until Monday that is as they were moving stuff over today and tomorrow.

My problem with this is the complete lack of customer care and customer commuincation. it means another trip to st H forme - not the end of the world certainly but it is an incovenience.

Re: Shop opening times : Sat Dec 10, 2011 4:57 pm  

The club did make it aware through Twitter and facebook that the shop would be closing at 4 yesterday.

Re: Shop opening times : Sat Dec 10, 2011 5:29 pm  

Billinge_Lump wrote:

The club did make it aware through Twitter and facebook that the shop would be closing at 4 yesterday.

Yes, but the problem with Saints is that they think everybody is on Twitter and Facebook but they aren't. There are a lot of people who are on neither.

I can't see any reference to this on the Saints website and nothing was in the Star on Thursday about it. Saints should have communicated via paper, their own website and with a notice in the shop window all last week so that people could tell those they knew.

Poor by Saints this is.

Re: Shop opening times : Sat Dec 10, 2011 5:37 pm  

Billinge_Lump wrote:

The club did make it aware through Twitter and facebook that the shop would be closing at 4 yesterday.

You mean if you are linked to them via twatter and FB?

Over 50's techno phobe don't count then?

Just checked the saints FB site and there is nothing there to say the shop is closed from 4pm - have you a link mr lump?
In fact the fb page is full of people like me complaining about the shop/season ticket collection etc.

What's wrong with a simple notice on the shop website (or even on the shop flippin' door for gods sake)?

Also, did the club tell its fb and twitter friends that no tickets could be collected until monday? It's frankly very poor and worries me for the future.

If we carry on like this we are going to have big problems.
Today - they just decided they wouldn't answer the phones. If they can't spare the staff because of the move to the ground, why not leave some info on a pre-recorded message - simples?

Re: Shop opening times : Sat Dec 10, 2011 6:30 pm  

SaintsFan wrote:

Yes, but the problem with Saints is that they think everybody is on Twitter and Facebook but they aren't. There are a lot of people who are on neither.

I can't see any reference to this on the Saints website and nothing was in the Star on Thursday about it. Saints should have communicated via paper, their own website and with a notice in the shop window all last week so that people could tell those they knew.

Poor by Saints this is.

It's very poor and very typical to be honest.

Am I right in thinking the saints town centre shop was shut today due to moving stuff to our new shop at langtree park?

Re: Shop opening times : Sat Dec 10, 2011 7:20 pm  

Billinge_Lump wrote:

The club did make it aware through Twitter and facebook that the shop would be closing at 4 yesterday.

Not good enough is it. I don,t bother with Facebook and twitter and travelled the way down from Cumbria yesterday not knowing the shop was early closing.
Luckily arrived around 3-00pm so got my season ticket. Would have been miffed he I missed the ground opening.
Seems as though there's a staff shortage to handle the transition between town and ground, it was the same when we played at Widnes on match day think the shop closed earlier around 3-30pm.
The club need to go up a few notches on communication, let's hope they get more organised in 2012.

Re: Shop opening times : Mon Dec 12, 2011 10:28 pm  

I agree that there should have been a news story on the website and a sign on the door (it's ridiculous to think that they didn't put a sign on the door. Perhaps the club has fallen into the trap of thinking everyone is online and those who are are on Twitter.

There was a message on Twitter about the tickets.

Re: Shop opening times : Mon Dec 12, 2011 10:32 pm  

saint at wire wrote:

Just checked the saints FB site and there is nothing there to say the shop is closed from 4pm - have you a link mr lump?

I use Tweetdeck to look at both and usually the same links or comments are posted on both at the same time, so no I don't have a link, it may well have been just on Twitter then.

Re: Shop opening times : Tue Dec 13, 2011 10:36 am  

Anyone got a number for the shop that actually gets answered?!