Re: Season ticket sales : Mon Dec 05, 2011 12:30 pm  

Gruntfuttock wrote:

I am sure the vast majority of ST holders have got or ben posted their tickets with no problem I know Mrs G and I collected ours on Sat , but I suppose its true what they say " when you do something right nobody remembers , when you do something wrong Nobody forgets!!"

To be fair, that's how it should be.

It often frustrates me how amateur sports organisations are with their customer service.

The retail operations are one of the biggest money-makers within each of the clubs in Rugby League, but they are often run and staffed by minimum wage staff with little training.

I haven't followed the full thread, but basically if St Pete hasn't been given the service he has been promised, then he has every right to complain, no matter what anybody else says.

Every single year we have these kind of complaints, whether it is about ticket sales, or shirt sales. Considering these revenue streams bring in massive amounts for clubs, you'd think they would either be spot on, or manage them in a more professional way when things do go wrong, rather than having the customary 'old dear' in the shop being rude to people.

Re: Season ticket sales : Mon Dec 05, 2011 5:00 pm  

Just for Pete:

Saints have confirmed on Twitter that all season tickets for which postage has been paid upon purchase have now been dispatched.

Re: Season ticket sales : Tue Dec 06, 2011 8:08 am  

SaintsFan wrote:

Just for Pete:

Saints have confirmed on Twitter that all season tickets for which postage has been paid upon purchase have now been dispatched.

Lets hope that it shuts him up

Re: Season ticket sales : Tue Dec 06, 2011 1:24 pm  

Ordered my season ticket online and turned up today

Re: Season ticket sales : Tue Dec 06, 2011 1:38 pm  

Mine arrived today. Whats the point of the booklet AND a card? Surely things like special game entitlement can be built into the cards rather than lumping the book around with you?

Re: Season ticket sales : Tue Dec 06, 2011 1:50 pm  

Saddened! wrote:

Mine arrived today. Whats the point of the booklet AND a card? Surely things like special game entitlement can be built into the cards rather than lumping the book around with you?

Saints are probably nervous about the first season with a new system in place. The book is simply back up. I reckon next season it will just be a swipe card.

: Tue Dec 06, 2011 3:29 pm  

I went to pick mine up and if I hadnt double checked before leaving would have ended up taking someone else's ticket home!

Re: Season ticket sales : Tue Dec 06, 2011 5:01 pm  

I think people need to remember that both the Widnes game and the training event are little more than exercises to help get the safety certificate, they aren't major events.

I would expect the first home game to be promoted as the 'Official' opening.

[Sadfish]

Re: Season ticket sales : Tue Dec 06, 2011 6:08 pm  

Got my Season ticket /card in sunny port, forgot I asked for it to be delivered !

Re: Season ticket sales : Tue Dec 06, 2011 10:31 pm  

Dave T wrote:

I haven't followed the full thread, but basically if St Pete hasn't been given the service he has been promised, then he has every right to complain, no matter what anybody else says.

I'm not entirely sure he was 'promised' any of the things he is complaining about but regardless of that, yes you are right, he does have a right to complain if he feels he hasn't received the service he thought he should, however surely it would be better for all involved if he were to complain to the club themselves directly and give them the opportunity to explain their side of the story rather than come on here and get on his high horse and keep repeating the same diatribe without knowing the real facts. Ignoring the fact that the same idiots he complains about running this so-called shambles of a club so poorly and who don't give a monkey's about the fans have just built us a fantastic new 18,000 capacity stadium during one of the worst economic periods this country has seen.

For the record I don't recall an incident in my own past dealings with the club when I have felt let down by the service I have received whether that is buying merchandise or tickets from the store or via the internet. If I have been concerned about a particular issue, such as when I bought a heritage shirt and the colours bled in the 1st wash, I have contacted the club and asked for clarification on what I can do about it.

I know Saints have come out today and clearly stated that if you don't have your swipe card you won't get in, however I'm sure that if there had been a real issue they would have provided an alternative.

I can't help but wonder sometimes how we all got on in the days before the internet!