Re: Shop opening times : Tue Dec 06, 2011 5:10 pm  

If the club knew that season tickets that were bought later would not have been available on the 1st December they should have made that known.

That isn't good customer service and is a simple thing to announce on the myriad of outlets they now have.

Re: Shop opening times : Tue Dec 06, 2011 5:48 pm  

Billinge_Lump wrote:

If the club knew that season tickets that were bought later would not have been available on the 1st December they should have made that known.

Assuming they knew. The tickets only turned up at all on 30 November.

Re: Shop opening times : Wed Dec 07, 2011 3:40 pm  

SaintsFan wrote:

Assuming they knew. The tickets only turned up at all on 30 November.

Has that been an official announcement?

I find it hard to believe that the supplier would not have told the club that anything ordered after the cut off date would not be delivered in time for the advertised date of collection.

To say they didn't know, or didn't attempt to find out, suggests incompetency of a high degree in the club to me and whilst there are problems in certain aspects I'm not sure it's that bad.

Re: Shop opening times : Wed Dec 07, 2011 4:14 pm  

Billinge_Lump wrote:

Has that been an official announcement?

One of the staff told me when I went to pick up my season ticket on 1 December.

I find it hard to believe that the supplier would not have told the club that anything ordered after the cut off date would not be delivered in time for the advertised date of collection.

To say they didn't know, or didn't attempt to find out, suggests incompetency of a high degree in the club to me and whilst there are problems in certain aspects I'm not sure it's that bad.

You're happy to think that the supplier is competent but not the club? Interesting.

Re: Shop opening times : Thu Dec 08, 2011 9:08 pm  

SaintsFan wrote:

One of the staff told me when I went to pick up my season ticket on 1 December.

You're happy to think that the supplier is competent but not the club? Interesting.

No, they may well have been delayed, but I'd expect the club to have found out about the delay and informed their customers before the day they had told everyone that they could pick up their tickets.

I'm sure someone finds your unflinching opinion that the club cannot be at fault endearing, alas previous experience has told us that in incidents like this, of poor customer relations, they usually are.

Re: Shop opening times : Thu Dec 08, 2011 10:28 pm  

BL unluckily for you she's one of yours. If she was one of ours she'd have been flushed out by now and shot.

Good luck mate.
At least with me you get a reasoned debate, one which you may or not agree with but hey ho.

Re: Shop opening times : Thu Dec 08, 2011 10:40 pm  

Billinge_Lump wrote:

If the club knew that season tickets that were bought later would not have been available on the 1st December they should have made that known.

That isn't good customer service and is a simple thing to announce on the myriad of outlets they now have.

Re: Shop opening times : Thu Dec 08, 2011 10:42 pm  

SaintsFan wrote:

One of the staff told me when I went to pick up my season ticket on 1 December.

You're happy to think that the supplier is competent but not the club? Interesting.

It's the clubs fault as they took our money.

Re: Shop opening times : Thu Dec 08, 2011 10:46 pm  

Billinge_Lump wrote:

No, they may well have been delayed, but I'd expect the club to have found out about the delay and informed their customers before the day they had told everyone that they could pick up their tickets.

I'm sure someone finds your unflinching opinion that the club cannot be at fault endearing, alas previous experience has told us that in incidents like this, of poor customer relations, they usually are.

Saintsfan got her ticket so it all ok. Stuff the the fans that wasted their time and money going to pick them up to be told they not ready. No warning on the website, twitter etc

The fact they have told Fans they can't get in Friday if their tickets haven't arrived is disgusting.

Re: Shop opening times : Fri Dec 09, 2011 3:07 pm  

St pete wrote:

The fact they have told Fans they can't get in Friday if their tickets haven't arrived is disgusting.

But I can understand why they've said that, I'm presuming that it'll not be staffed to any great degree and is a test.

However, if you have a young child who's been promised that he can go and view the new stadium and he can't because of bureaucratic failings, I do also understand why you've got the hump with the club.