Re: Saints "Superstore" nothing much changes : Fri Nov 30, 2012 1:14 pm  

theblondebomber wrote:

Bang ON!!!! that why i stopped going on redvee. to many moaners

Get it right: you were BANNED.

Re: Saints "Superstore" nothing much changes : Fri Nov 30, 2012 1:17 pm  

R.V.M. wrote:

Get it right: you were BANNED.

not at all

Re: Saints "Superstore" nothing much changes : Fri Nov 30, 2012 1:32 pm  

Saddened! wrote:

The anti-moaners are worse than the actual moaners though. So happy to accept mediocrity and a lack of effort, existing in a blissful malaise of ignorance.

None of the initial posts were your average moaning. We all want Saints to succeed and improving the club's commercial performance is a vital aspect of that. I'm sure if you got Mr McManus and asked him if he's happy with the above levels of customer service, he'd insist he wasn't.

If you go into the Manchester United shop at Old Trafford, it's an experience at least on par, if not better, than established mainstream sports retailers. Although they obviously have more money than Saints, but there is no reason at all why those levels of customer service and professionalism couldn't be applied at Saints.

Customer service is a key element. There are low cost courses on customer service at most educational facilities in the country. Get the staff on one now.

Retail is a specialist area. It is not something you get minimum wage employees to do. You have the layout designed by an expert, the range of items stocked done by a professional, based on demand and also the need to create a vivid and dynamic retail experience. The stadium is a fantastic opportunity for the club to earn money outside of matchdays and season tickets. The cafe and shop have so much potential, wanting them to strive to maximise that isn't 'moaning'.

why don't you get a job there with your marketing experience? What would you be happy with a Marcy’s in NYC type store? If saints had a massive store in Manhattan and bigger than MAN UTD people would moan about something.

vivid and dynamic retail experience? Every club shop ive been in is the same, and I’ve been in loads including REAL Madrid, Barca, MAN UTD, MAN CITY and even the mighty New York Yankees at Yankee Stadium.

The issue i have is that people critise left right and centre but when it come to the crunch they have no ideas on how to improve. Simply saying copy Man UTD isn’t a plan. Don’t you think everyone would love to do that in every club shop.

'Customer service is a key element. There are low cost courses on customer service at most educational facilities in the country. Get the staff on one now' I worked in customer for 5 years. Good customer service is just common sense, if the bosses are employing idiots than they need to look at their recruitment process. Simply breathing is not a qualification

Re: Saints "Superstore" nothing much changes : Fri Nov 30, 2012 2:22 pm  

Saddened! wrote:

Customer service is a key element. There are low cost courses on customer service at most educational facilities in the country. Get the staff on one now.

Retail is a specialist area. It is not something you get minimum wage employees to do. You have the layout designed by an expert, the range of items stocked done by a professional, based on demand and also the need to create a vivid and dynamic retail experience. The stadium is a fantastic opportunity for the club to earn money outside of matchdays and season tickets. The cafe and shop have so much potential, wanting them to strive to maximise that isn't 'moaning'.

I have never had problems with the staff at Saints and they've always been very helpful when I've been in. The employee in question may have been caught at the wrong time but that is no excuse for poor customer service. I would like to think that there are appraisals at Saints and if the employee is under performing it will be highlighted in the appraisal and an action plan will be drawn up.

With regards to what I've highlighted, do you know the budgets for both the cafe and shop? Man United, an example you've used, will have a massive budget for their shop and cafe in comparison with Saints so comparing the two is totally wrong, its like comparing Marg's to Harry Ramsden's, one a small business and the other a multi million pound company.

I have no idea what the budgets are for both areas at Saints but in my visits I've been impressed with how far the club have grown in the past ten or so years. Money is tight so the budgets will be very tight and only things that are likely to be bought will be bought into stock by the club.

As I've said, the club will keep out the 2012 range as long as possible to try and get it sold. That's also why they're having a sale, like any big retail company. Its all end of the line stock and the club have used their brain by organising an event at the same time as this sale. The 2013 range will probably be in stock from Monday with more stock arriving before Xmas.

Re: Saints "Superstore" nothing much changes : Fri Nov 30, 2012 4:55 pm  

Sorry if I'm a moaner about the shop but every single time I buy or order something from the shop they get it wrong.

We ordered our seats from the stand at KR, they lost the order and disposed of the seats

My wife ordered me a limited edition print of KR and they lost the order and by the time they acknowleged it they had sold them all.

They lost our order for heritage shirts and after ages of searching while we stood there in the shop they eventually said we should just take some off the racks in the shop despite that fact that they had no proof we'd even ordered any shirts at all. Then about 3 months later they phoned to find out why we hadn't collected our shirts.

I ordered and paid for a tile on the wall of the new stadium and it took about 9 months after having paid for it for them to actually put it up. they were taking orders and money from people for several months when they had no idea when they would actually be placing orders for the tiles from the supplier.

I could go on, the latest episode was the one that I started the thread with.

So yes if I get treated like that I will moan.

Perhaps the reason it continues to be the way it is because people seem happy to accept being treated that way.

[Sadfish]

Re: Saints "Superstore" nothing much changes : Fri Nov 30, 2012 11:51 pm  

Have you seen my PM aqbout the club wanting to talk to you about the issue?

Seems a good idea to me.

Re: Saints "Superstore" nothing much changes : Sat Dec 01, 2012 1:24 pm  

Harry Pinner wrote:

Sorry if I'm a moaner about the shop but every single time I buy or order something from the shop they get it wrong.

We ordered our seats from the stand at KR, they lost the order and disposed of the seats

My wife ordered me a limited edition print of KR and they lost the order and by the time they acknowleged it they had sold them all.

They lost our order for heritage shirts and after ages of searching while we stood there in the shop they eventually said we should just take some off the racks in the shop despite that fact that they had no proof we'd even ordered any shirts at all. Then about 3 months later they phoned to find out why we hadn't collected our shirts.

I ordered and paid for a tile on the wall of the new stadium and it took about 9 months after having paid for it for them to actually put it up. they were taking orders and money from people for several months when they had no idea when they would actually be placing orders for the tiles from the supplier.

I could go on, the latest episode was the one that I started the thread with.

So yes if I get treated like that I will moan.

Perhaps the reason it continues to be the way it is because people seem happy to accept being treated that way.

You can only the judge the club shop on your own experince. If the above has happened, your more than entitled to "moan" as IMO that's not acceptable.

I've had simular experience with the club myself.


It seems you can't criticise the club on here due the fans that only see things thru Saints tinted specs.

Re: Saints "Superstore" nothing much changes : Sat Dec 01, 2012 6:45 pm  

You can be critical but the counter view is also allowed. 17 posts 0 moderated.

Re: Saints "Superstore" nothing much changes : Sat Dec 01, 2012 8:47 pm  

R.V.M. wrote:

Get it right: you were BANNED.

Only the very best of people get banned from that wretched hive of scum and villainy

...Oh, and SaintsFan...

Re: Saints "Superstore" nothing much changes : Sat Dec 01, 2012 9:03 pm  

Northampton_Saint wrote:

Only the very best of people get banned from that wretched hive of scum and villainy

...Oh, and SaintsFan...

I'm not banned.