Travelodge : Sat Dec 31, 2011 12:24 pm  

Has anyone had any issues with them? We've used them for years and never had a problem, but we booked a few days away in Liverpool in February back in September but when I went on their website it's now saying the new hotel doesn't open until March! (Was originally supposed to open in October!) I tried to ring them lastnight and spoke to a very rude customer services guy who just kept repeating that we would be told shortly before and moved to a hotel a few miles away and then hung up on me! Well, now we have a problem cos we're going on train so it would mean public transport changes etc plus we can't book our train tickets in advance and get them cheaper in case we have to cancel. Because it was not a flexible booking we can't cancel online at the moment and there are no other contact numbers other than the one I rang.

Re: Travelodge : Sat Dec 31, 2011 12:37 pm  

Ive just booked one of these cheap nights for the Salford v Broncos game at Travelodge at a soon to be opening hotel!! Maybe we will be in the same boat.

Ive booked the Liverpool one for June!!!!

Re: Travelodge : Sat Dec 31, 2011 12:45 pm  

RoversTrace wrote:

Has anyone had any issues with them? We've used them for years and never had a problem, but we booked a few days away in Liverpool in February back in September but when I went on their website it's now saying the new hotel doesn't open until March! (Was originally supposed to open in October!) I tried to ring them lastnight and spoke to a very rude customer services guy who just kept repeating that we would be told shortly before and moved to a hotel a few miles away and then hung up on me! Well, now we have a problem cos we're going on train so it would mean public transport changes etc plus we can't book our train tickets in advance and get them cheaper in case we have to cancel. Because it was not a flexible booking we can't cancel online at the moment and there are no other contact numbers other than the one I rang.

There's one in Widnes (and no a pretty part of town) - you may get transferred to there!

I would look at their T&C's regarding alternative provision. It would seem unreasonable to me for them to take a booking and not put you up within a short walk of the original place or to transport you / pay for you to get to the other place. However, they will probably have stitchede this up in their T&C's. I wonder though if their T&C's cater for taking bookings in unfinished hotels?

Re: Travelodge : Sat Dec 31, 2011 12:52 pm  

Looks like they limit their liability to twice what you paid and accept no liability for losses you may incur as a result of a breach of contract on their part.

I suppose they may just say they have no room at the inn a week or two beforehand. More likely they'll offer you another room somewhere else.

Re: Travelodge : Sat Dec 31, 2011 1:13 pm  

I would email them. They will reply back and then you have it in writting. Also ask that if you are moved to another hotel that they will pay for any extra travel costs.

Travelodge are ok but I would never pay full rate for a room.

Re: Travelodge : Sat Dec 31, 2011 1:15 pm  

Sorry but you pay for what you get, want Hilton service then book Hilton hotels.
I would never have booked into a hotel that wasn't already open either.

Re: Travelodge : Sat Dec 31, 2011 2:24 pm  

Travelodge is quality. Never had a problem with them

[Sadfish]

Re: Travelodge : Sat Dec 31, 2011 2:39 pm  

I would cancel it and book elsewhere.

Re: Travelodge : Sat Dec 31, 2011 3:20 pm  

Sadfish wrote:

I would cancel it and book elsewhere.

This.

And I'd take the time to write to them and complain about not notifying you that they were breaking their original contract with you – and then about the way in which you, the customer, were treated when you rang up to ask about it.

Re: Travelodge : Sat Dec 31, 2011 5:58 pm  

Sadfish wrote:

I would cancel it and book elsewhere.

Wouldn't they keep the money then (assuming it was prepaid)?

I'd email them to say you need to know the position NOW due to a lack of mobility of one of your party (or similiar) and if they cannot guarantee that location / extremely close one could you please have an immediate refund so that you may make alternative arrangements. If you paid on credit card then if they don't play ball threaten that you'll get your credit card company to cancel the transaction.