Re: Mobile Phones : Fri Jan 06, 2012 6:14 pm  

Contract help please

I started a 24 month contract with Three in September.

This morning I woke up with "no service". Thought that's fine, network problem, no biggy. But my dad - same phone, same network has no problems. So i phone up to see what the problem is. First person tells me I've been disconnected due to not paying a bill. All bills are paid and I've never missed a payment thanks to direct debit.

Next I get to a manager - "your contract has been cancelled by mistake" so now I have to wait 3 working days for a new sim to be sent to me so I can have a phone back. Not only that, the staff on the phone were extremely rude.

Surely I am owed something in this situation? I have asked to remain 'cancelled' and I'll go elsewhere. Apparently this can't be done as it was a mistake and the request to be re-activated has been made, plus a new sim has been sent out - depending on who you speak to, as 2 people I spoke to said nothing had been sent, yet the manager says it has even been sent out already!

Going into the Three store in Leeds to see what the deal is. I got it through carphone warehouse so may try them also.

Any advice?! Cheers

Re: Mobile Phones : Fri Jan 06, 2012 6:23 pm  

Never had a phone with data before, looking at an I phone for the wife with 1gb of data per month. Is this a lot for a phone, she is unlikely to do more than send the odd e-mail or maybe look at the weather.

Re: Mobile Phones : Fri Jan 06, 2012 6:27 pm  

rover49 wrote:

Never had a phone with data before, looking at an I phone for the wife with 1gb of data per month. Is this a lot for a phone, she is unlikely to do more than send the odd e-mail or maybe look at the weather.

Should more than enough. You'd get away with 500mb data if it really is that casual browsing. If it saves you much money I'd go for 500mb if poss. I got 500mb and used Facebook, YouTube, all sorts while out. Don't forget you can use WiFi at home/work

Re: Mobile Phones : Fri Jan 06, 2012 9:35 pm  

Steve-O wrote:

Contract help please

I started a 24 month contract with Three in September.

This morning I woke up with "no service". Thought that's fine, network problem, no biggy. But my dad - same phone, same network has no problems. So i phone up to see what the problem is. First person tells me I've been disconnected due to not paying a bill. All bills are paid and I've never missed a payment thanks to direct debit.

Next I get to a manager - "your contract has been cancelled by mistake" so now I have to wait 3 working days for a new sim to be sent to me so I can have a phone back. Not only that, the staff on the phone were extremely rude.

Surely I am owed something in this situation? I have asked to remain 'cancelled' and I'll go elsewhere. Apparently this can't be done as it was a mistake and the request to be re-activated has been made, plus a new sim has been sent out - depending on who you speak to, as 2 people I spoke to said nothing had been sent, yet the manager says it has even been sent out already!

Going into the Three store in Leeds to see what the deal is. I got it through carphone warehouse so may try them also.

Any advice?! Cheers

I had a similar problem with O2 a couple of years ago which lead to me being unable to use my phone for about 14 days. I was willing to accept it was a genuine mistake but the way i was dealt with and spoken to by several staff meant i had a proper tant. They were very rude-in particular a manager whos name i took.
I even wrote a real letter with a proper pen and everything.
It lead to me getting 3 months free anyway.

Re: Mobile Phones : Fri Jan 06, 2012 9:37 pm  

led? lead? hmm

Re: Mobile Phones : Fri Jan 06, 2012 10:28 pm  

RooRoo wrote:

I had a similar problem with O2 a couple of years ago which lead to me being unable to use my phone for about 14 days. I was willing to accept it was a genuine mistake but the way i was dealt with and spoken to by several staff meant i had a proper tant. They were very rude-in particular a manager whos name i took.
I even wrote a real letter with a proper pen and everything.
It lead to me getting 3 months free anyway.

I hope it doesn't get to that stage. I will be complaining with a letter though.

The main thing that annoyed me was the blatant lies from some of the staff, and the rudeness.

So angry! Surely as they cancelled my contract, that's their mistake. If I don't keep my end of the deal by paying my bills, I get penalised, why should they just say sorry you had no phone for a week, keep paying us please?

Re: Mobile Phones : Sun Jan 08, 2012 1:05 pm  

Steve-O wrote:

Should more than enough. You'd get away with 500mb data if it really is that casual browsing. If it saves you much money I'd go for 500mb if poss. I got 500mb and used Facebook, YouTube, all sorts while out. Don't forget you can use WiFi at home/work

You've just answered the first part of my question - cheers !

Second part then - I'm looking at a Sony Xperia Ray at £15.99 a month (phone "free") from Virgin Mobile, I already have a company Blackberry so want the personal one mainly for browsing the web etc, I make few personal phone calls and fewer texts but use Facebook and my blog site quite frequently, the Virgin offer has free Spotify access for 3 months and then use of Spotify without eating into your 500mb allowance after that if you're a Spotify Premium user - thats the bit thats attracting me.

Decent deal ?


PS - Wi-fi access at home and work too.

Re: Mobile Phones : Sun Jan 08, 2012 1:27 pm  

McLaren_Field wrote:

You've just answered the first part of my question - cheers !

Second part then - I'm looking at a Sony Xperia Ray at £15.99 a month (phone "free") from Virgin Mobile, I already have a company Blackberry so want the personal one mainly for browsing the web etc, I make few personal phone calls and fewer texts but use Facebook and my blog site quite frequently, the Virgin offer has free Spotify access for 3 months and then use of Spotify without eating into your 500mb allowance after that if you're a Spotify Premium user - thats the bit thats attracting me.

Decent deal ?


PS - Wi-fi access at home and work too.

So the Spotify after the free trial runs separate to your 500mb? You'll be paying a tenner a month for Premium too, but you have the ability to make offline playlists which is handy. I use it on my iPhone.

It's not a phone but have also looked at the BlackBerry Playbook tablet? PC World are doing them at £169. They sync with the phone too so you can email etc, but it goes through your phone - emails etc are never saved on the tablet. Would be more handy for your blog?

The Ray though does look alright. Never been a big Sony mobile fan, I don't know why!

Re: Mobile Phones : Sun Jan 08, 2012 2:00 pm  

Steve-O wrote:

So the Spotify after the free trial runs separate to your 500mb? You'll be paying a tenner a month for Premium too, but you have the ability to make offline playlists which is handy. I use it on my iPhone.

It's not a phone but have also looked at the BlackBerry Playbook tablet? PC World are doing them at £169. They sync with the phone too so you can email etc, but it goes through your phone - emails etc are never saved on the tablet. Would be more handy for your blog?

The Ray though does look alright. Never been a big Sony mobile fan, I don't know why!

I'd need to read the small print but according to the Virgin Mobile bullet points ...

Millions of songs, available on your computer and on your mobile
Wirelessly sync all your playlists to your smartphone
Listen offline, or over 3G without using up your Mobile Web allowance
No adverts
Listen to songs with superior sound quality
Hear new albums before they're released
You can get Spotify Premium on the Samsung Galaxy Ace, Sony Ericsson Xperia ray, Sony Ericsson Live and the HTC Desire S.

I already have Spotify Unlimited at £5.99 a month as all three of us in the house used up the free allowance pretty quickly so the extra £5 on top of the £15 for the Sony handset would be worth it and still less than what I'm paying on a different Blackberry handset.

I could be tempted by the BB tablet but then I'd need to keep a BB handset, can get one on Virgin for £10 a month so it might be an option but I've heard rumours about the BB Tablet and none of them very good, I also like the idea of a mobile handset in the pocket when I'm travelling, so back to the Sony option !

Re: Mobile Phones : Sun Jan 08, 2012 2:05 pm  

IF that's the case then it sounds like a winner. Looks a good phone after looking it up too