Re: Customer service : Sat Jan 05, 2013 2:56 pm  

cod'ead wrote:

One anomaly I haven't yet fathomed is: If RM attempt a delivery, they will "card" you and you have to go to the sorting office to collect it. If Parcelforce do something similar, they leave the item at your local Post Office.

Parcelforce don't operate out of the same depots, RM will leave the parcel at your PO if you ask them and pay the 50p charge.

Re: Customer service : Sun Jan 06, 2013 1:35 pm  

UPS are absolutely dreadful. A few weeks ago I had something shipped over from Germany overnight before midday because I knew there'd be someone in to receive it. They turned up at 4pm, there was nobody in. I called customer service to rearrange to be told it was my fault nobody was in and they refused to put a time on the next delivery.

Flip side I ordered some food online from Sainsbury's to avoid going in whilst it was busy over Christmas. They did 1 hour delivery slots, it pulled up outside my house 2 minute before the slot started, everything was there in good condition and with no short use by dates on the fresh food. The delivery charge was less than the price of a taxi from the store. Was very impressed.

Re: Customer service : Sun Jan 06, 2013 1:53 pm  

UPS are absolutely dreadful. A few weeks ago I had something shipped over from Germany overnight before midday because I knew there'd be someone in to receive it. They turned up at 4pm, there was nobody in. I called customer service to rearrange to be told it was my fault nobody was in and they refused to put a time on the next delivery.

Flip side I ordered some food online from Sainsbury's to avoid going in whilst it was busy over Christmas. They did 1 hour delivery slots, it pulled up outside my house 2 minute before the slot started, everything was there in good condition and with no short use by dates on the fresh food. The delivery charge was less than the price of a taxi from the store. Was very impressed.

Re: Customer service : Sun Jan 06, 2013 4:28 pm  

Dally wrote:

Talking about online ordering. Why people like Amazon use Royal Mail is beyond me.There is always trouble with them - again as staff are given unrealistic delivery targets and so can't be botherted knocking, etc.

Pre-Christmas we ordered a few items from Amazon. I ordered some books which did not cost alot and they were efficiently delivered by a courier to my office and signed for.

Where they use Royal Mail, things are somewhat different:

- we found a cardboard package on the doorstep in the pouring rain when we got home
- a coupke of years ago Mrs D ordered an expensive iPod as a present - it was left on the doorstep!
- Postman has seen Mrs D through the window and left expensive things o0n the step without knocking or put we tried to deliver but you weren't in card through the letterbox!
- Mrs D sent a Christmas present to her brother. Royal Mail left it in a Wheelie Bin with an illegible note. When they went to collect it next day they were advised it was in the Wheelie Bin - but the bins had been collected! Luckily, Amazon despatched a replacement without question.
- Another present was delivered to the same houe and just left outside even though they were in.
- An incoming letter with some Christmas money to one of our kids was openened and money knicked (not for the first time).

All in all, Royal Mail do themselves no favours and are hastening their demise through poor management and poor motivation.

With you on the this. They're getting worse. My other half's phone took 3 weeks to arrive